Activate™: The Ultimate Customer Experience & Retention System
Deliver next-generation customer service and loyalty experiences that scale effortlessly with the third pillar of the 1T2C GrowthOS™ marketing system. Transform every customer touchpoint into an opportunity for deeper engagement and lasting loyalty.
Meet Auri: Your 24/7 Intelligent Voice Support Agent
Always Available
Provide round-the-clock support without adding headcount, ensuring customers get immediate assistance whenever they need it.
Continuously Learning
Auri uses advanced AI to learn from every interaction, becoming more effective at resolving issues and anticipating needs over time.
Human-Like Interaction
Natural language processing creates conversations that feel personal and authentic, maintaining your brand voice consistently.
Automated Reputation Management
Smart Review Generation
Automatically request reviews at the perfect moment in the customer journey, maximizing positive feedback collection.
Sentiment Analysis
Intelligent filtering identifies critical feedback for immediate attention while routing positive reviews to public platforms.
Response Management
AI-assisted response templates maintain brand voice while addressing customer feedback promptly and professionally.
Performance Tracking
Monitor reputation metrics across all platforms from a single dashboard, with actionable insights to improve satisfaction scores.
Strategic Lifecycle Campaigns
Onboarding Excellence
Welcome sequences that educate, engage and establish value early, reducing churn during the critical adoption phase. Our automated paths adjust based on user behavior to maximize product activation.
Intelligent Reactivation
Identify disengaged customers before they churn and deploy targeted campaigns with personalized incentives to bring them back into active usage patterns.
Strategic Upselling
Leverage usage data to identify perfect timing for relevant upsell opportunities, presenting additional value when customers are most receptive.
Voice of Customer Program
Our comprehensive feedback ecosystem captures customer sentiment at every touchpoint. Automated surveys, NPS tracking, and intelligent analysis transform raw feedback into actionable insights, creating continuous improvement loops that drive measurable CX improvements quarter over quarter.
Smart CRM Automation

Unified Data
Centralize customer information from all touchpoints to create a complete view of each relationship

Trigger Identification
Define behavior patterns and milestones that should initiate specific workflows

Workflow Design
Create conditional logic paths that determine appropriate next actions

Automated Execution
Deploy personalized communications and actions without manual intervention
Customer Journey Mapping
Experience Auditing
We meticulously document every customer touchpoint, from acquisition through long-term retention, identifying friction points and opportunities for enhanced engagement at each stage.
Emotional Mapping
Beyond mere transactions, we map the emotional journey customers experience, highlighting moments of delight, confusion, or frustration that impact overall satisfaction and loyalty.
Cross-Functional Alignment
Our CX strategy connects marketing, sales, product, and support teams around unified customer-centric goals and metrics, breaking down departmental silos.
Loyalty Program Enablement

VIP Recognition
Exclusive experiences and personalized attention
Rewards Fulfillment
Meaningful incentives aligned with customer values
Progress Tracking
Transparent system for monitoring advancement
Enrollment & Onboarding
Frictionless entry into your loyalty ecosystem
Our loyalty enablement transforms transactional relationships into emotional connections. We design, implement and optimize programs that drive repeat business while collecting valuable first-party data to further personalize the customer experience.